Return / Exchange Policy
At Grey Fashion Private Limited (“Grey Fashion,” “we,” “us,” or “our”), we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, please review our Returns Policy outlined below:
a. To be eligible for a return, the item must be unused, unworn, and in the same condition as received.
b. Returns must be initiated within 30 days from the date of purchase.
c. Some items, such as personalized or intimate goods, may not be eligible for return.
2. Return Process:
a. To initiate a return, please contact our customer service team at gexjeansofficial@gmail.com to obtain a Return Authorization (RA) number.
b. Clearly mark the RA number on the outside of the package.
c. Ship the item(s) back to the address provided by our customer service team.
3. Refund Process:
a. Once we receive the returned item(s), we will inspect them to ensure they meet the return eligibility criteria.
b. If the return is approved, we will initiate a refund to your original payment method.
c. Please allow 7-14 days for the refund to be processed and reflected in your account.
4. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Return Shipping:
a. Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping service to ensure your return is received.
6. Damaged and Defective Items:
a. If you receive a damaged or defective item, please contact us immediately at gexjeansofficial@gmail.com with photos of the damaged product.
b. We will provide further instructions for the return or replacement of the item.
7. Final Sale Items:
Final sale items are not eligible for return or exchange.
8. Changes to Returns Policy:
We reserve the right to update our Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Returns Policy, please contact us at gexjeansofficial@gmail.com
Thank you for choosing Grey Fashion Private Limited!