FAQs

We recommend registering for a seamless shopping experience at www.gexjeans.com. Alternatively, you can use your social login or check out as a guest. Having an account simplifies future purchases, with your personal and address information automatically retrieved.

Yes, it's essential to provide these details for a smooth and secure shopping experience. Rest assured, your data is kept secure with us.

We prioritize the security of your online transactions. We use SSL encryption, an industry-standard for online purchases, ensuring the confidentiality of your personal information. Look for "https" in the URL bar and a secure symbol during checkout.

No, registration on www.gexjeans.com is free of charge.

Click on the 'Forgot Password' option on the Sign-in/Register page, and a password reset link will be sent to your registered email.

Yes, you can edit your personal information in the "My Account" section.

We accept Debit Card, Credit Card, Net Banking, Payment Wallets, and UPI.

• Order Placed/Received: Acknowledges receipt of your order.
• Order Processed: Confirms the processing of your order.
• Order Shipped/Dispatched: Notifies that your order has been delivered/shipped.

Use this text to answer questions in as much detail as possible for your customers.

Check your emails for multiple delivery notes, as items may be sent separately. If an item is missing, contact Customer Care with details for resolution.

For faulty items, contact Customer Care with order details and images. For incorrect items, provide order number and details for resolution

Orders can't be changed once placed, but you may be able to cancel and reorder. Check 'My Account' for cancelation options.

Refunds are processed in 7-12 working days from the date of receiving the returned product.

Returns are accepted within 7 days of delivery, adhering to our Returns Policy.

Follow these steps:

• Tap on ‘Order History’ under ‘My Orders’
• Choose the item to be Returned
• Enter details and create a return request
• Returns are typically picked up within two business days.

Each product must be returned individually, but we may pick up all returned products in one lot based on the return request time.

Reasons may include removed tags, stains, damage, or use. We adhere to the Returns Policy guidelines.

Cancellation is not allowed post placing an order. Contact Customer Care for critical issues.

Refunds are processed in 7-12 working days from the date of receiving the returned product.

Exchange within 7 days is possible via the 'My Account' section. If the new product's value differs, the balance or difference is adjusted accordingly.

 We aim to ship within 3-7 working days, and delivery times may vary. You'll be informed of any delays.

The shipping rate for Cash on Delivery is 99.

No, Gex Jeans delivers only within India.

 Currently, we do not offer expedited delivery services. Any future services will be communicated to eligible customers.